Frequently asked questions
Got a question for us? We may have heard it before and, if so, we have an answer immediately below that we hope you’ll find very helpful. Don’t see your question here? Please contact Customer Service – firstname.lastname@example.org and we will gladly consider your inquiry and provide you with a prompt reply.
No—sorry. We do not sell direct to consumers. We sell exclusively wholesale.
Not unless you are a retailer—please see above.
There are many options. There are many fine retailers that carry Aussbond products in Australia. Please contact our customer service department to find a retailer in your place.
Please contact our customer service department, email@example.com or 1300 13 2226
Yes. We have a variety of sampling options depending on which product you are interested in subject to stock on hand. There is a small fee involved to cover shipping and materials. Please contact Customer service for any inquiries.
Good question! Please click on the Care and Cleaning page on the Education centre tab for cleaning and care information for all of our products.
Natural ﬁber rugs will often have a smell compared to fresh hay that will dissipate over time. While unfamiliar (unless you bale hay), this smell poses no health risk to you or your family. No chemicals are used in treating or processing the natural ﬁbers in our rugs so you can rest easy.
Yes we do,only in extra larger sizes in natural colour’s. We stock many popular sizes and styles in our warehouse ready for immediate shipment but We are happy to discuss such opportunities with you.
My Aussbond rugs makes me feel happy and I believe it has improved my life. Are these normal feelings?
Absolutely. Acknowledging you love your Aussbond rug and sharing these feelings with friends and family is behaviour we encourage.