Frequently Questions

Frequently asked questions

Got a question for us? We may have heard it before and, if so, we have an answer immediately below that we hope you’ll find very helpful. Don’t see your question here? Please contact Customer Service – and we will gladly consider your inquiry and provide you with a prompt reply.

Can I buy a rug on your website?

No—sorry. We do not sell direct to consumers. We sell exclusively wholesale.

Can I call you and place an order?

Not unless you are a retailer—please see above.

Where can I buy Aussbond products?

There are many options. There are many fine retailers that carry Aussbond products in Australia. Please contact our customer service department to find a retailer in your place.

How can I become an Aussbond dealer?

Please contact our customer service department, or 1300 13 2226

Can I get samples sent to me?

Yes. We have a variety of sampling options depending on which product you are interested in subject to stock on hand. There is a small fee involved to cover shipping and materials. Please contact Customer service for any inquiries.

How do you clean…?

Good question! Please click on the Care and Cleaning page on the Education centre tab for cleaning and care information for all of our products.

My rug has an unusual scent—why?

Natural fiber rugs will often have a smell compared to fresh hay that will dissipate over time. While unfamiliar (unless you bale hay), this smell poses no health risk to you or your family. No chemicals are used in treating or processing the natural fibers in our rugs so you can rest easy.

Do you take custom orders?

Yes we do,only in extra larger sizes in natural colour’s. We stock many popular sizes and styles in our warehouse ready for immediate shipment but We are happy to discuss such opportunities with you.

My Aussbond rugs makes me feel happy and I believe it has improved my life. Are these normal feelings?

Absolutely. Acknowledging you love your Aussbond rug and sharing these feelings with friends and family is behaviour we encourage.