Frequently asked questions
Got a question for us? We may have heard it before and, if so, we have an answer immediately below that we hope you’ll find very helpful. Don’t see your question here? Please contact Customer Service – firstname.lastname@example.org and we will gladly consider your inquiry and provide you with a prompt reply.
Can I buy a rug on your website?No—sorry. We do not sell direct to consumers. We sell exclusively wholesale.
Can I call you and place an order?Not unless you are a retailer—please see above.
Where can I buy Aussbond products?There are many options. There are many fine retailers that carry Aussbond products in Australia. Please contact our customer service department to find a retailer in your place.
How can I become an Aussbond dealer?Please contact our customer service department, email@example.com or 1300 13 2226
Can I get samples sent to me?Yes. We have a variety of sampling options depending on which product you are interested in subject to stock on hand. There is a small fee involved to cover shipping and materials. Please contact Customer service for any inquiries.
How do you clean…?Good question! Please click on the Care and Cleaning page on the Education centre tab for cleaning and care information for all of our products.
My rug has an unusual scent—why?Natural ﬁber rugs will often have a smell compared to fresh hay that will dissipate over time. While unfamiliar (unless you bale hay), this smell poses no health risk to you or your family. No chemicals are used in treating or processing the natural ﬁbers in our rugs so you can rest easy.
Do you take custom orders?Yes we do,only in extra larger sizes in natural colour's. We stock many popular sizes and styles in our warehouse ready for immediate shipment but We are happy to discuss such opportunities with you.
My Aussbond rugs makes me feel happy and I believe it has improved my life. Are these normal feelings?Absolutely. Acknowledging you love your Aussbond rug and sharing these feelings with friends and family is behaviour we encourage.
About Natural Fibers
JUTEJute is a soft, flexible and hard wearing fiber that is well-suited to a natural area rug or floor covering material. Jute Long, soft and shiny fibers are among the strongest, most flexible vegetable fibers.
WoolWool is very resilient and its texture allows it to quickly recover from crushing or indenting caused by footsteps or furniture. This natural resilience also keeps the rug looking new and fresh for longer periods of time.
SISALRugs made from Sisal are strong and beautiful, and can be a lasting addition to a living room, bedroom, office, or hallway, because of its unique advantages.
SproutingNatural fiber rugs may experience “sprouting” which is when small fibers stick up from the rug some time after installation. Sprouting is common with rugs made from shorter fibers that are loosely woven, such as jute.
Removing Spills and SpotsSpills and spots on natural fiber rugs need immediate attention. A liquid spill left untreated will act as a magnet to any dirt particles that are in the rug, causing the dirt to rise to the surface.
Cleaning SolutionsUse the mixtures and combinations described below according to the spill description chart at right. Always place the solutions in a spraybottle and mist them lightly onto the soiled spot.
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