All orders send through Bluestar logistics, our active partner in freight and will need to be signed for. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact our customer service immediately. We are happy to ship your order using your preferred carrier and billing your freight account. We may also select a freight carrier of our choice if you elect to have freight added to your invoice.

Please be assured you will be contacted once your order has been processed and your items have been dispatched.. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received in good conditions. We apologize in advance for any inconvenience that may be experienced. We will be in contact shortly or alternatively, please call our customer service phone line from 9:00am-5:00pm Monday-Friday.

All featured items are held in stock for dispatch from our warehouse within 3-5 working days. After dispatch, shipping time to most Australian capital cities is usually within 5-10 business days. From time to time a product will be out of stock. We will endeavour to ensure items are back in stock within 4-6 weeks, any further delay will be advised. Any out of stock items will be noted as such on our website .


NATRAL FIBRES

Natural fibers have been used by mankind for millennia to create a myriad of useful products. It makes perfect sense that in the pre-industrial world this would be so.
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Care and Cleaning

To maintain the original beauty and to prolong the life of your jute rug, vacuuming once or twice weekly is very important. This will regularly remove the fine dirt particles that can lodge between the fibers and cause additional wear.
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