Terms & Conditions
SECURITY & PRIVACYOur system encodes your credit card and contact details to ensure its safe transfer to us. We respect your privacy and personal information, and will not share it with anyone else. We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mailing list at any time, please let us know via email, phone or fax.
PAYMENT OPTIONSBank transfer or We accept all the major credit cards,please contact -1300 13 2226
ORDER & PAY BY PHONEIf you are having trouble using our website, please phone us on 1300 13 2226 to place your order, and provide us with payment and address details. Our customer service phone line opening hours are 9:00am-5:00pm Monday-Friday.
CURRENCYAll amounts listed on website are in Australian Dollars (AUD).
FREIGHTOur delivery rates depend on size and weight. We will endeavour to get the cheapest freight deal for you. However, if you wish you may nominate a carrier of your choice. Blue star Logistics is our active partner for freight in all over Australia.
DELIVERYPlease be assured you will be contacted once your order has been processed and your items have been dispatched.. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received in good conditions. Please do not sign the delivery docket if the packaging is damaged. We apologize in advance for any inconvenience that may be experienced. We will be in contact shortly or alternatively, please call our customer service phone line from 9:00am-5:00pm Monday-Friday.
SALE ITEMSSale items are not eligible for refund, return or exchange, please choose carefully. Colours may vary between computer screens. If you are unsure or are concerned about slight variances in colour please do not purchase sale items as these cannot be returned. The colours on the website are represented as best as possible but we cannot be held responsible for wrong choices or incorrect colour variances between computer screens.
ORDER CANCELLATION POLICYAll orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
- If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
- If you cancel your order AFTER it has been shipped, please follow our Refund/Exchange Policy. The cancellation will have to be treated as a Return.
MANUFACTURING VARIATIONSThe Company rugs are individually hand made and hand woven items and as such they are subject to the following variations, which are not considered manufacturing faults:
Size – being a hand made article, the size can vary by +/-3% from the size ordered.
Colour – Our rugs are made primarily from natural and undyed fibers. Every effort is made to ensure there is minimal colour variation however some variation can be expected. (5% is the Australian Standard for Carpet Colour variation). Charcoal colour products will fade in natural light/sunlight. Please note that some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.
Design & Construction – Minor variations may be evident, which is due to the fact that the rug is a hand made item including line/ weave thickness.
Shading – Occurs due to changes in pile and weave direction and is a natural characteristic of carpets and rugs.
Shedding – Our hand made rugs are made from all natural fibres. Natural fibre rugs will initially shed loose fibers, this is normal. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner.
Pop ups- Due to the nature of type of weaving, there will be short fibres popping up while the rug settles. This can be trimmed or pushed through.
WARRANTYThe Company does not provide a warranty on the product, however manufacturing faults do occur and the product will be replaced if it does fall into the manufacturing variations as noted above.
COPYRIGHTThe material provided on our site is copyright protected and is to be used for personal reference only. Permission to reproduce any images must be sought in writing from this Website.
ABOUT USSince its inception in 2010, Aussbond has established itself as the finest source of area rugs made from natural fibers—including jute, wool and coir etc. A family business, we are founded on the principle that only sustainable uses of the earth’s natural resources can be tolerated. We do not sell direct to consumers.We sell exclusively wholesale.
The astonishing renewability and versatility of natural fibres creates lots of new ecologically positive possibilities at a time when they are desperately needed. It’s our mission to bring these wonderful resources to as wide an audience as possible.
SUSTAINABILITYSustainability is a concept that is a cornerstone upon which our company is built. The natural materials we use to make our rugs and chairmats are highly renewable. But, this will only remain to be the case if we insist on the implementation of responsible harvesting standards and manufacturing methods. We take seriously our shared stewardship of the environment and work diligently with our factories and suppliers to source only natural materials that are harvested and processed in an environmentally sensitive manner.
COMMUNITY INVOLVEMENTAussbond contributes both funds and merchandise to several local, non-profit organizations in Kerala,India where our manufacturing units are proudly located.
NATRAL FIBRESNatural fibers have been used by mankind for millennia to create a myriad of useful products. It makes perfect sense that in the pre-industrial world this would be so.
Care and CleaningTo maintain the original beauty and to prolong the life of your jute rug, vacuuming once or twice weekly is very important. This will regularly remove the fine dirt particles that can lodge between the fibers and cause additional wear.